Privacy Policy

Pluto is a platform that connects users with qualified tutors and certified professionals for online and offline services.

We act as the Data Controller for the personal information you provide through our platform.

For any questions regarding this Privacy Policy, please contact us at [email protected].

Depending on how you use Pluto, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Date of birth (where necessary)
• Profile information
• Emergency contact (optional)

Booking Information

• Service booked
• Preferred time and date
• Session history
• Tutor/Instructor assigned

Payment Information

Payments are processed securely through third-party payment providers. Pluto does not store your debit or credit card details.

Technical Information

When using Pluto we may automatically collect:

• IP address
• Device type
• Browser information
• Operating system
• App version
• Login information
• Cookies and analytics data

We collect information when you:

• Create an account
• Book a session
• Contact customer support
• Subscribe to newsletters
• Leave reviews
• Complete surveys
• Visit our website
• Use our mobile application

Some information may also be collected automatically through cookies and analytics tools.

We use your information to:

• Create and manage your account
• Process bookings
• Match you with available tutors or instructors
• Deliver online sessions
• Process payments and refunds
• Send booking confirmations
• Provide customer support
• Improve our services
• Prevent fraud
• Comply with legal obligations
• Send promotional communications (only where permitted by law)

Under the UK GDPR, we process your information because:

• It is necessary to perform our contract with you.
• We have a legitimate business interest.
• We are required to comply with legal obligations.
• You have provided consent (for marketing communications where required).

If you register as a tutor or wellness instructor, we may additionally collect:

• Professional qualifications
• Teaching or instructor certifications
• Government-issued identification (where required)
• Bank account information for payouts
• Background verification documents (if applicable)

This information is collected solely for onboarding, verification, payment processing, and regulatory compliance.

We do not sell your personal information. We may share information with:

• Payment processors
• Video conferencing providers
• Cloud hosting providers
• Customer support software
• Analytics providers
• Identity verification providers
• Tutors or wellness instructors assigned to your booking
• Government authorities where legally required

All third-party providers are required to protect your personal information.

Some of our service providers may process data outside the United Kingdom. Whenever personal data is transferred internationally, Pluto ensures appropriate safeguards are in place, including:

• UK International Data Transfer Agreement (IDTA)
• UK Addendum to Standard Contractual Clauses
• Adequacy Regulations where applicable

We implement appropriate technical and organisational measures to protect your information, including:

• SSL encryption
• Secure cloud infrastructure
• Role-based access controls
• Encrypted payment processing
• Regular security monitoring

While we take reasonable steps to protect your data, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to:

• Provide our services
• Meet legal obligations
• Resolve disputes
• Enforce our agreements

Where possible, information is anonymised or securely deleted when no longer required.

Pluto uses cookies to:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Maintain secure sessions

You can manage cookies through your browser settings. Where required by law, we obtain your consent before placing non-essential cookies.

Under the UK GDPR, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain processing activities
• Request data portability
• Withdraw consent where processing relies on consent
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise your rights, contact us at [email protected].

Students under the age of 18 should use Pluto with the involvement or consent of a parent or legal guardian where required by applicable law.

We do not knowingly collect personal information from children in violation of applicable data protection laws.

If you opt in, we may send:

• Service updates
• Promotional offers
• New feature announcements
• Educational content

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Pluto may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of those external services.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the website, mobile application, or email where appropriate.

The latest version will always be available on our website.

For any privacy-related questions or requests, please contact Pluto at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.